We want you to love your purchase. If you’re not completely satisfied, we offer a straightforward return process.
Return Window
You have 30 calendar days from the date of delivery to initiate a return for any reason.
Eligibility Criteria
To be eligible for a return, items must be:
- Unused and in the same condition you received them.
- In the original, undamaged product packaging with all tags and accessories included.
Returns that do not meet these conditions may be refused or subject to a partial refund at our discretion. We reserve the right to inspect all returned merchandise.
How to Initiate a Return
Please email us at info@creatioons.it.com with your order number and the reason for the return. Our support team will provide you with a prepaid return shipping label and detailed instructions.
Return Shipping
We cover the cost of return shipping. Returns are completely free – you will not be charged for shipping or restocking. Simply package the item securely and drop it off at the designated carrier location using the label we provide.
Return Address
All returns must be shipped to:
Creatioons Returns
682 W King St, Banning, CA 92220, United States
Refund Processing
Once your return is received and inspected, we will process your refund within 1–2 business days. The refund will be credited to your original payment method. Please note that depending on your bank or card issuer, it may take an additional 7–10 business days for the credit to appear on your statement.
Damaged or Defective Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately. We will arrange a free return or exchange and ensure the issue is resolved to your satisfaction.